ServiceDesk

  • Flow Studio: Fix for the action "Send e-mail"

    In the Flow Studio action "Send email" not all users/email addresses were listed. Some users/email addresses were missing. This has been fixed.VersionAvailableBeta09.10.2025Early09.10.2025Stable15.10.2025

    Weiterlesen →
  • PlentyONE Flow: New filters added to search and branch

    NewWe have added the following filters to the branch:Express deliveryShipping regionWe have added the following filter to the search:Express deliveryVersionAvailable frombeta7 October 2025early8 October 2025stable15 October 2025

    Weiterlesen →
  • Flow Studio: New filter for the “Search” control element added

    A new ‘Valid invoice’ filter has been added to the "Search" control element in Flow Studio. This simple yes/no filter makes it possible to filter orders according to whether there is a valid invoice.VersionAvailableBeta07.10.2025Early08.10.2025Stable15.10.2025

    Weiterlesen →
  • Changed: Flow: Order notes now with formatting options

    When you add an order note using the Add order notes sub-procedure, instead of a simple text field, you now get a text field with the same formatting options that are available in the note field in the order UI. Before:  After:  VersionAvailable frombeta2 October 2025early8 October 2025stable15 October 2025

    Weiterlesen →
  • Flow Studio: Extension of the “Open URL” Action

    Previously, variables (e.g. OrderID, CustomerID) were only available for the URL and query parameters.From now on, these variables can also be used in the request body when executing a POST request. This makes integrations with external systems more flexible and easier to implement.VersionAvailableBeta26.09.2025Early01.10.2025Stable08.10.2025

    Weiterlesen →
  • Fix: Flow: Description shows wrong condition in filter settings

    In the filter settings description, if a filter with sub conditions (e.g., "Number of positions") was used and the filter group was set to OR, the description incorrectly displayed an AND condition. This behaviour has been fixed.VersionAvailable frombeta25. September 2025early25. September 2025stable25. September 2025

    Weiterlesen →
  • Flow Studio / Tracker: Copy flow information to clipboard added

    A new function for copying flow information (flow name, flow ID, flow timestamp) to the clipboard has been added to Flow Sudio / Flow Tracker. This can be helpful to collect all necessary data of a flow for a support request.VersionAvailableBeta23.09.2025Early24.09.2025Stable01.10.2025

    Weiterlesen →
  • Fixed: Flows with event-based triggers do not start

    If a flow was copied or newly created and the filters in the event-based trigger were edited or the trigger was saved, e.g. when changing the trigger, information on filters was displayed that was not included at all. This resulted in the flow not being executed. This has been fixed.VersionAvailableBeta22.09.205Early22.09.2025Stable24.09.2025

    Weiterlesen →
  • Flow Studio: New filter functionality in the branch control element

    The filter for redeemed coupons in the Branch control element now ignores upper and lower case when making comparisons.VersionAvailableBeta18.09.2025Early18.09.2025Stable25.09.2025

    Weiterlesen →
  • Flow Studio: New Action for Adding an Order Note

    Neu:In Flow Studio, there is now an additional action Order -> Add order note for adding a note to an order. There is already an action for adding a note. The new action adds a predefined note to an order.VersionAvailableBeta12.09.2025Early17.09.2025Stable24.09.2025

    Weiterlesen →
  • Fix: PlentyONE Flow: Guest order filter inverted

    The logic for the ‘Guest order’ filter was previously inverted: guest orders were incorrectly detected as ´false´, while non-guest orders were detected as ´true´. This behaviour has been fixed.VersionAvailable frombeta09. September 2025early09. September 2025stable09. September 2025

    Weiterlesen →
  • PlentyONE Flow: "Change customer rating" action faulty

    FixThere was an error in the action in case the action was executed on a guest order.This has been fixed. VersionAvailable frombeta29 August 2025early29 August 2025stable03 September 2025

    Weiterlesen →
  • PlentyONE Flow: Added links to setup menus

    NewYou can now jump directly to the configuration of certain settings (e.g., order status, tags) right from the selection menu. This allows you to quickly create new statuses or tags and then immediately select them in PlentyONE Flow without having to navigate to the corresponding setup menu first. VersionAvailable frombeta25 August 2025early27 August 2025stable03 September 2025

    Weiterlesen →
  • PlentyONE Flow: Filters added to search

    NewWe have added the following filters to the search:SupplierClick and collectWarehouseVersionAvailable frombeta21 August 2025early27 August 2025stable3 September 2025

    Weiterlesen →
  • PlentyONE Flow: "Split order" action faulty

    FixThere was an error in the action, which may have prevented the order from being split.We have fixed this problem. VersionVerfügbar abbeta15.08.2025early15.08.2025stable15.08.2025

    Weiterlesen →
  • PlentyONE Flow: Action "Create a return at Amazon" not working

    FixThe action had a bug which prevented the execution. This bug has been resolved. VersionAvailable frombeta12 August 2025early12 August 2025stable13 August 2025

    Weiterlesen →
  • PlentyONE Flow:  “Send e-mail” action extended

    NewIt is now possible to enter the recipient manually in the ‘Send e-mail’ action. VersionAvailable frombeta8 August 2025early13 August 2025stable20 August 2025 

    Weiterlesen →
  • PlentyONE Flow: New filters added for the branch

    New We have added two new filters for the branch:Order shipment registeredOrder with package numberVersionAvailable frombeta30 July 2025early6 August 2025stable13 August 2025 

    Weiterlesen →
  • PlentyONE Flow: Extended options for time-based trigger

    #NewWe've extended the options for the time-based triggers. The following options are now also available to you:Extension of the Frequency setting: Minute setting with options 15, 20 and 30 minutes.This option always refers to the full hour. For example, if you select 15 minutes, the flow will be executed four times per hour. Always on the hour, quarter past, half past and quarter to.Monthly and Annually: You can now select multiple days instead of only one.To DoIf you want to use the expanded settings for Monthly or Annually for an existing flow, you have to reconfigure it because this extension is a fundamental change to the trigger.  VersionAvailable frombeta24 July 2025early30 July 2025stable06 August 2025

    Weiterlesen →
  • PlentyONE Flow: New filter added for the branch

    New We have added two new filters for the branch:Total number of a specific variation in the orderTotal number of a specific item in the orderVersionAvailable frombeta17 July 2025early23 July 2025stable30 July 2025

    Weiterlesen →
  • PlentyONE Flow: Filters for event-based triggers

    NewWe've added the option to set filters directly to an event-based trigger. This allows you a more specific setup already on trigger level because you can determine more easily when a flow should be executed. Not only does this make it easier to control flows, it also avoids unnecessary flow runs. We added the same filter component you know from the Branch, including all filters and options, to the trigger setup. VersionAvailable frombeta14 July 2025early16 July 2025stable23 July 2025

    Weiterlesen →
  • PlentyONE Flow: Removed old templates from the 'Send email' action

    In PlentyONE Flow, old email templates were being loaded and could be selected. These have now been removed from the selection.Active PlentyONE Flows will not be automatically updated. Please go to the configuration and select an available template. VersionAvailable frombeta11 July 2025early16 July 2025stable23 July 2025

    Weiterlesen →
  • PlentyONE Flow: New action "Create return for all order items"

    NewWe've introduced a new action, "Create Return for all order items." This creates a return for the current order with all order items. VersionAvailable frombeta04 July 2025early09 July 2025stable16 July 2025

    Weiterlesen →
  • Processes: Wrong quantity of bundle items booked in return action

    FixFixed an issue where booking in bundle items could result in an incorrect quantity being booked. VersionAvailable frombeta03 July 2025early09 July 2025stable16 July 2025

    Weiterlesen →