ServiceDesk

  • New: Flow Tracker: New optional columns

    Two new optional columns have been added to the Flow Tracker overview, which show which user started a flow and from where.The same information is displayed in the detail view of a flow in Flow Tracker. VersionAvailable frombeta4 February 2026early11 February 2026stable18 February 2026

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  • New: Flow action "Register incoming payment"

    The flow action Register incoming payment has been added.With this action, the outstanding amount due is added to the order and the order is marked as paid. VersionAvailable frombeta29 January 2026early4 February 2026stable11 February 2026

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  • New: Start flow directly from the detail view of an order

    As in the overview of the order UI via the group function, flows can now also be started from the detail view of a single order. All flows activated for the order UI are available in the selection. VersionAvailable frombeta30 January 2026early4 February 2026stable11 February 2026

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  • Fix: PlentyONE Studio: "Item property" filter

    The Item property filter did not take into account all item properties of all order items with variations when the operator EQUAL was used and the sub-filter was also set. As a result, it did not always work correctly. This has now been fixed. VersionAvailable frombeta26 January 2026early28 January 2026stable4 February 2026

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  • Fix: Flow: Wrong results when using ">" operators in conjunction with float values

    Using float values in conjunction with >,>=, < or <= operators on flow filters (in the search or branches) could lead to incorrect resolving of the conditions. It could happen that only the integer values were compared. This behaviour has been fixed. VersionAvailable frombeta21st January 2026early21st January 2026stable28th January 2026 

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  • Fix: Flow: Error when saving Flow configurations

    In some cases, existing Flow configurations could not be saved when changing the event trigger. This error has been fixed.VersionAvailable frombeta19 January 2026early19 January 2026stable19 January 2026

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  • Fix: Flow execution: Change from summer time to winter time not considered

    The change from summer time to winter time was not taken into account, causing time-based flows to be executed at the wrong time. This issue has been fixed. All flows activated from now on will be executed in the user's time zone. Flows already active will not be changed and will continue to run in UTC (Universal Time).  VersionAvailable frombeta11 December 2025early7 January 2026stable14 January 2026

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  • New: Document date selectable for Flow action "Create document"

    Previously, the date of the document could only be determined during manual document creation.It is now also possible to select the date of the document in the Create document Flow action.  VersionAvailable frombeta9 December 2025early7 January 2026stable7 January 2026

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  • Fix: PlentyONE Flow: “Deselect all” does not work correctly in the “Send email” action when different users have identical email addresses

    If multiple users had the same email address, this caused problems in the “Send email” action in the flows. If you had selected all emails, you could not deselect them using “Deselect all”; you had to deselect each option individually. This has been fixed: Each email is only listed once, even if different users have the same email address.  VersionAvailable frombeta2 December 2025early3 December 2025stable7 January 2026

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  • Fix: Flow: Faulty Netto actions

    All Netto actions in Flow were faulty and could not be executed. This issue has been resolved. VersionAvailable frombeta14 November 2025early14 November 2025stable14 November 2025

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  • PlentyONE Studio: Filter “DHL Packstation/Post office” expanded with option and bug fixed

    The “DHL Packstation/Post office” filter did not work correctly. This is because we combined two of the filters from the event procedures in Flow.We have introduced the option “No DHL Packstation/Post office,” which returns TRUE if neither a correct nor an incorrect DHL Packstation/Post Office is specified at the delivery address.  VersionAvailable frombeta30 October 2025early5 November 2025stable12 November 2025

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  • Fix: Flow: Event trigger 'Document created >> Receipt' not working

    In some cases the event-based trigger Document created >> Receipt did not work as intended. This behaviour has been fixed. VersionAvailable frombeta22. October 2025early29. October 2025stable05. November 2025

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  • Fix: Flow: Unexpected behaviour of the warehouse ID & warehouse type filter

    The filter for the warehouse did not work as expected in the order search control element.For this reason, the filter of the order search control element was split into a Warehouse (Order) filter and a Warehouse (Purchase order) filter.The branch filter remains unchanged.If you are already using the current Warehouse filter in the order search, it will be migrated to the Warehouse (Order) filter, as this is the current function of the filter. If you do not want to search for orders in this case, you will need to adjust the newly added Warehouse filter. VersionAvailable frombeta22 October 2025early22 October 2025stable29 October 2025

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  • New: PlentyONE Flow: New error trigger available for actions

    A new setting is available in all actions that allows you to decide whether or not an error trigger should be triggered in the event of an error in an action. The default behavior is not to trigger an error trigger.  VersionVerfügbar abbeta31 October 2025early5 November 2025stable12 November 2025

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  • Fix: Automation: Inactive procedures are not displayed

    Under certain circumstances, inactive procedures were not displayed in the event procedures overview. This behaviour has been fixed.VersionAvailable frombeta20. October 2025early22. October 2025stable29. October 2025

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  • New: Flow Studio: New action "Change order owner"

    An action called Change order owner was added to the Order group in Flow Studio. VersionAvailable frombeta17. October 2025early22. October 2025stable29. October 2025

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  • Flow Studio Fix:Nested filters deleted when changing operator

    When a user added two nested filters in an event-based flow and later changed the operator from OR to AND, the filters were deleted upon saving.This issue has been fixed — nested filters are now retained correctly when changing operators.VersionAvailableBeta10.10.2025Early15.10.2025Stable22.10.2025

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  • Flow Studio: Fix for the trigger "Order created"

    Flows with the trigger “Order created” were not always executed correctly.As a result, some flows did not perform related actions, such as setting tags for guest orders.This issue has been fixed — flows are now triggered reliably for all relevant order types, including Sales order, Credit note, Delivery order, Return, and Incomplete order.VersionAvailableBeta09.10.2025Early09.10.2025Stable22.10.2025

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  • New: Flow Studio: SEPA filters added

    A new filter group named SEPA has been added to Flow Studio. The new group contains the following filters: Type of debitType of SEBA mandatePayment frequencyIBAN, BICSEPA direct debit mandateVersionAvailable frombeta09. October 2025early15. October 2025stable22. October 2025

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  • Flow Studio: Fix for the action "Send e-mail"

    In the Flow Studio action "Send email" not all users/email addresses were listed. Some users/email addresses were missing. This has been fixed.VersionAvailableBeta09.10.2025Early09.10.2025Stable15.10.2025

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  • PlentyONE Flow: New filters added to search and branch

    NewWe have added the following filters to the branch:Express deliveryShipping regionWe have added the following filter to the search:Express deliveryVersionAvailable frombeta7 October 2025early8 October 2025stable15 October 2025

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  • Flow Studio: New filter for the “Search” control element added

    A new ‘Valid invoice’ filter has been added to the "Search" control element in Flow Studio. This simple yes/no filter makes it possible to filter orders according to whether there is a valid invoice.VersionAvailableBeta07.10.2025Early08.10.2025Stable15.10.2025

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  • Changed: Flow: Order notes now with formatting options

    When you add an order note using the Add order notes sub-procedure, instead of a simple text field, you now get a text field with the same formatting options that are available in the note field in the order UI. Before:  After:  VersionAvailable frombeta2 October 2025early8 October 2025stable15 October 2025

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  • Flow Studio: Extension of the “Open URL” Action

    Previously, variables (e.g. OrderID, CustomerID) were only available for the URL and query parameters.From now on, these variables can also be used in the request body when executing a POST request. This makes integrations with external systems more flexible and easier to implement.VersionAvailableBeta26.09.2025Early01.10.2025Stable08.10.2025

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  • Fix: Flow: Description shows wrong condition in filter settings

    In the filter settings description, if a filter with sub conditions (e.g., "Number of positions") was used and the filter group was set to OR, the description incorrectly displayed an AND condition. This behaviour has been fixed.VersionAvailable frombeta25. September 2025early25. September 2025stable25. September 2025

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  • Flow Studio / Tracker: Copy flow information to clipboard added

    A new function for copying flow information (flow name, flow ID, flow timestamp) to the clipboard has been added to Flow Sudio / Flow Tracker. This can be helpful to collect all necessary data of a flow for a support request.VersionAvailableBeta23.09.2025Early24.09.2025Stable01.10.2025

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  • Fixed: Flows with event-based triggers do not start

    If a flow was copied or newly created and the filters in the event-based trigger were edited or the trigger was saved, e.g. when changing the trigger, information on filters was displayed that was not included at all. This resulted in the flow not being executed. This has been fixed.VersionAvailableBeta22.09.205Early22.09.2025Stable24.09.2025

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  • Flow Studio: New filter functionality in the branch control element

    The filter for redeemed coupons in the Branch control element now ignores upper and lower case when making comparisons.VersionAvailableBeta18.09.2025Early18.09.2025Stable25.09.2025

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  • Flow Studio: New Action for Adding an Order Note

    Neu:In Flow Studio, there is now an additional action Order -> Add order note for adding a note to an order. There is already an action for adding a note. The new action adds a predefined note to an order.VersionAvailableBeta12.09.2025Early17.09.2025Stable24.09.2025

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  • Fix: PlentyONE Flow: Guest order filter inverted

    The logic for the ‘Guest order’ filter was previously inverted: guest orders were incorrectly detected as ´false´, while non-guest orders were detected as ´true´. This behaviour has been fixed.VersionAvailable frombeta09. September 2025early09. September 2025stable09. September 2025

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