For orders with multiple payments, the payment and bank data variables in DocumentBuilder always used the order’s first payment. For example, if a customer first tried to pay with a different payment method but the payment failed, and then successfully paid via Ratepay, the Ratepay payment information was missing on the invoice.

The variables now pick the appropriate payment: They skip canceled, declined, expired and duplicate payments, prioritise the payment method used for the order and use the most recently received payment if multiple payments match.

Important: Documents that have already been generated are not updated automatically. Action is therefore required.

Required steps

As part of this update, you must complete the following steps if an already generated document contains incorrect payment information:

1. Go to Orders & Fulfillment » All Orders and check documents for orders with multiple payments that were generated before this update.
2. Regenerate any affected documents.